FAQ
FAQ: Gold Loan LOS/LMS and NBFC Lending Software
Frequently searched questions about vault custody workflow controls, compliance readiness, and operational fit for secured lending teams.
Gold Loan LOS/LMS FAQ for NBFC lending teams
Answers on onboarding, KYC, disbursal controls, custody workflows, repayments, defaults, compliance, and integrations.
+What is LendSphere?
LendSphere is a secured lending LOS/LMS platform that helps lenders run the full loan lifecycle, from onboarding and KYC to disbursal, repayment, and closure.
+Who is LendSphere built for?
It is designed for NBFCs, lending companies, and branch-led secured lending operations.
+What loan journeys does LendSphere support?
It supports borrower onboarding, PAN and Aadhaar KYC, application and pledge capture, underwriting, document signing, disbursal approvals, servicing, and closure.
+Does LendSphere support gold and silver-backed lending?
Yes. Each ornament is captured with weight, stone deduction, and purity (karat for gold, fineness for silver) and valued at your daily metal rate, with LTV slabs set per product.
+How does disbursal approval work?
Disbursal is maker-checker: a loan officer raises it and a branch manager approves it. It is gated on signed loan documents and the pledge being in vault custody, and payouts run through Razorpay.
+Can we manage pledged collateral custody in branches and vaults?
Yes. Packets carry unique seal numbers and QR labels and move from branch counter to vault to release, with single or dual custodian confirmation, inter-branch transfers, and nightly vault reconciliation.
+Does LendSphere support document generation and eSign?
Yes. Required loan documents can be generated and tracked, with signing workflows before disbursal and release.
+How are repayments and overdue accounts handled?
The system supports repayment posting, interest accrual, overdue tracking, and collections workflows.
+What happens if a loan defaults?
Loans are classified NPA at 90 DPD with SMA-0/1/2 buckets. Auctions are gated on a final demand notice, a fresh revaluation, and public notice periods, need a second approver, and produce an evidence pack.
+How is data security handled?
Tenants are isolated, access is role- and branch-scoped, and the audit trail is HMAC-chained. The full Aadhaar number is never stored, and PAN and bank details are encrypted and masked.
+Is LendSphere suitable for multi-branch operations?
Yes. It is built for branch-oriented teams with controls and workflows across operations, underwriting, vault, and collections.
+How long does implementation take?
Go-live time depends on your integrations, process configuration, and data migration scope. Most teams start with a scoped rollout first.
+Can LendSphere integrate with existing systems?
Today LendSphere uses Surepass for PAN, DigiLocker Aadhaar, and eSign, Razorpay for payouts, payment links, UPI, and eNACH, and email for notifications. Registers export as CSV, including a Tally-friendly journal. Tell us your stack for anything beyond that.
+How can we get a demo?
Contact us with your branch count, loan products, and current process so we can run a tailored walkthrough.